09/23/2021

TO: UCSB UCPath Transactional Users

FR: UCPath Center

RE: UCPath Notice: HR Transaction Processing Delays

Dear UCSB UCPath Transactional Users,  

UCPath would like to remind our location partners of the higher volume of transactions during this fall season. As of September 20, 2021, the current processing time is between one to seven days (averaging five days). We will continue working extended hours and weekends to help manage the increase in volume.

Reminders:

  • Leverage the mass hire process where appropriate; for assistance or coordination with mass hire files, please reach out to: massprocessing@ucop.edu
  • For transaction scenarios requiring escalation or special handling, please continue to follow established escalation models
    • Note: Transactions submitted within payroll processing deadlines do not need to be escalated as we will prioritize these to ensure accurate payroll processing

We appreciate your understanding and apologize for any inconvenience.

 

If you have a question about this information or for any other services, please visit UCPath and click on “Ask UCPath” to submit an inquiry or call (855) 982-7284 to speak with an associate M-F between 8 a.m.–5 p.m.


If you have IT-related questions, please contact the Enterprise Operations Center (EOC) at eoc2@ucop.edu or (510) 987-0363

If you have other questions, contact one of the following offices: