12/07/2022
TO: UCSB Campus Community
FR: UCPath Center
RE: UCPath Notice: Chat Security Enhancement
Dear UCSB Campus Community,
Effective Monday, December 12, 2022, UCPath chat requests will prepopulate with the following employee information:
- Employee’s prepopulated first name, last name, and employee ID
- Employee’s best contact phone number and best contact email
- Chat subject drop-down menu with options
Currently, users may manually enter employee information on the chat request screen. With the change, employees cannot modify the name and employee ID fields or leave the email and phone number fields blank.
As a reminder, please do not initiate chat sessions on behalf of other employees. Employees may only initiate UCPath chat assistance for their own questions. Please contact UCPath at (855) 982-7284, Monday through Friday, from 8:00 am to 5:00 pm, or complete a “submit on behalf of” inquiry via Ask UCPath if you are authorized to submit cases for another employee.
Users may request a chat session from the following areas of their UCPath dashboard:
- Employee Actions
- Manager Actions
- Forms Library
Please contact Alexander Garcia Alexander.garcia@ucop.edu or Stephanie Mercado Stephanie.Mercado@ucop.edu for questions about this new security feature.
If you have a question about this information or for any other services, please visit UCPath and click on “Ask UCPath” to submit an inquiry or call (855) 982-7284 to speak with an associate M-F between 8 a.m.–5 p.m.